AI email built for medical & dental front offices
Turn appointment, billing, records, and referral emails into ready-to-send replies, grounded in your own policies, right inside Gmail and Outlook, with a person approving every send.
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Hi, I had a quick question and was hoping you could help me out…
Grounded in your docs · written for medical and dental front-office teams
Repetitive email, handled for medical & dental front offices
The front desk of a busy practice runs on administrative email: patients asking to reschedule, questions about a bill or what insurance covers, a records request from another provider, a new patient asking how to get started. The answers already live in your scheduling policy, billing FAQs, and intake forms. InboxPilot reads each email, pulls the right context, and drafts an accurate reply in your practice's voice, with a person approving every send, so patients hear back the same day and your front desk stays with the people in the waiting room. It handles the administrative layer, not clinical advice, and flags anything clinical for your staff.
The inbox pressure medical and dental front-office teams feel
Your team handles the same high-volume questions every day. InboxPilot takes that layer off their plate so they focus on the work that needs a person.
Scheduling back-and-forth never ends
Reschedules, confirmations, and 'do you have anything sooner?' fill the inbox and pull the front desk away from patients in the office.
The same billing and insurance questions
What do I owe, is this covered, did you get my payment: the same administrative questions repeat across the whole patient list.
Records and referrals pile up
Records requests, referral coordination, and new-patient intake sit in the inbox waiting for someone with a free minute.
How InboxPilot helps medical and dental front-office teams
Faster appointment replies
Drafts responses to reschedule and availability requests and offers open times, so patients get an answer the same day.
Billing answers from your policy
Replies to routine billing and insurance questions grounded in your own FAQs and payment policy, not a generic guess.
Records & referral handling
Acknowledges records requests and new-patient intake, gathers the forms you need, and routes anything that needs a person.
Front desk freed for the office
The routine email drafts itself, so your team spends its attention on the patients standing at the counter.
You approve every send
Nothing goes out on its own. Every draft waits for review, and anything clinical or sensitive is flagged for your staff.
Built for sensitive data
SOC 2 Type II certified and encrypted in transit and at rest, with HIPAA eligibility available on Enterprise for practices that need it.
What medical and dental front-office teams automate with InboxPilot
Appointment scheduling & reminders
Answer reschedule and availability requests, offer open times, and send confirmations and reminders.
Billing & insurance questions
Reply to routine 'what do I owe' and 'is this covered' questions from your billing FAQs and payment policy.
Records & forms requests
Acknowledge records requests, send and collect intake forms, and route anything that needs staff review.
New-patient intake & referrals
Answer 'how do I get started' and coordinate referrals so new patients reach your team ready to book.
Turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own. No flowcharts, no rules engine.
- Draft a welcome + forms
- Offer open appointment times
- Route to the front desk to send
“Our front desk used to lose the day to scheduling and billing email while patients waited at the counter. Now a draft is ready the moment a message lands, staff approve it in seconds, and patients get same-day answers.”
Rebecca Lang
Practice Manager, multi-provider clinic
Medical & dental practices: frequently asked questions
The administrative layer: appointment and reschedule requests, routine billing and insurance questions, records requests, intake forms, and new-patient and referral coordination. It drafts each reply from your scheduling policy, billing FAQs, and intake materials, and a person approves every send.
Start with the emails you're tired of.
Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.
No credit card. Nothing sends without your approval.
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