Changelog
Every new feature, improvement, and fix we ship to InboxPilot, newest first.
- NewNew
Email Workflows: turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: it triggers on the right emails, decides with AI, and runs multi-step actions across your inbox and tools, with no rules and no code.
- Plain-English setup with conditional branches
- Reply, label, route, escalate, and update connected tools in one run
- Approval gates for sensitive steps, plus a full run history
- NewNew
Multi-inbox: every shared inbox in one queue
Connect unlimited shared Gmail and Outlook inboxes and work them from a single AI-triaged view, with collision detection so two agents never reply to the same thread.
- Unlimited connected shared inboxes
- Unified triage and drafting across every mailbox
- Real-time collision detection and clear ownership
- ImprovementImprovement
Smarter triage with churn-risk detection
Smart triage now recognizes churn-risk and at-risk-account language and pushes those threads to the top of the queue, so the conversations that matter most never get buried.
- New churn-risk and VIP intent signals
- More accurate urgency scoring on every thread
- Explainable priority: see why a thread ranked where it did
- NewNew
Knowledge base grounding with inline citations
Every draft can now be grounded in your help center, macros, and docs, and shows the exact sources it used, so agents can verify accuracy in a glance instead of trusting a black box.
- Connect your help center, Notion, PDFs, and macros
- Inline citations on every grounded reply
- Flags gaps instead of inventing an answer
- ImprovementImprovement
Auto-labeling now applies multiple labels per thread
A thread can be Billing, Refund, and VIP at once. Auto-labeling now applies every label that fits, using your existing taxonomy, the moment an email lands.
- Multi-label tagging on a single thread
- Uses your existing Gmail and Outlook labels
- Learns from your corrections, with no rules to maintain
- NewNew
Outlook support is now generally available
InboxPilot now works inside Microsoft Outlook and Microsoft 365 shared mailboxes, with the same triage, drafting, and workflows you get in Gmail.
- One-click connect for Outlook and Microsoft 365
- Full triage, drafting, and labeling parity with Gmail
- Works across shared Outlook mailboxes
- ImprovementImprovement
Faster drafting: replies in under a second
We rebuilt the drafting pipeline so grounded replies now appear in under a second on most tickets, keeping first-response times fast even during volume spikes.
- Sub-second draft generation on most threads
- Lower latency under high inbox volume
- No change to draft quality or grounding
- FixFix
Reliability improvements for Gmail sync
Resolved an edge case where threads with very large attachments could sync slowly, and improved retry handling so the inbox stays current during Gmail rate limits.
- Faster sync for threads with large attachments
- Smarter retries during Gmail rate limiting
- More accurate unread and label state
- NewNew
SOC 2 Type II certification achieved
InboxPilot completed its SOC 2 Type II audit. Your data stays encrypted in transit and at rest, is never used to train shared models, and is now backed by an independent security report.
- Independent SOC 2 Type II audit completed
- Report available on request for security reviews
- See the full security overview on our security page