Is InboxPilot a Shopify app I install in my store?

It is not a separate helpdesk you move your team into. InboxPilot works inside the Gmail or Outlook inbox you already run support from and connects to Shopify to read order context. Your customers keep emailing the same address and your team keeps the inbox they know.

Can it handle 'where is my order' emails automatically?

Yes. It detects WISMO emails, pulls the Shopify order and live tracking, and drafts a status update ready for an agent to review, or to auto-send for trusted, low-risk cases.

Does it follow our return and refund policy?

Drafts combine the actual Shopify order with your live returns, refund, and shipping policies, so returns and refunds are handled correctly and agents never quote the wrong window.

How is the pricing different from a Shopify support app?

Most Shopify helpdesk apps price by ticket volume or seat, so the bill climbs exactly when a busy season hits. InboxPilot is a flat monthly plan starting at $149 for 1,500 AI drafts, unlimited inboxes, and up to 10 team members, so peak season does not spike your cost.

Will it keep up during a launch or BFCM?

That is where it shines. InboxPilot drafts around the clock and absorbs launch and holiday spikes, keeping first-response times steady without temp staff or extra seats.

For Shopify merchants

AI email support for your Shopify store

Answer order-status, returns, and refund emails with the Shopify order in hand, drafted right inside the Gmail or Outlook inbox you already run support from. No separate helpdesk to install or migrate.

Gmail

Outlook

Free 7-day trial · Works inside Gmail & Outlook

InboxNew

Ben HalloranReturn on order #8820

The jacket is too small. What do I need to do to swap it for a medium before the window closes?

AI draft by InboxPilotDrafted

Hi Ben,

Happy to swap it. Order #8820 is inside the 30-day window, so I have started an exchange for the medium and emailed you a prepaid return label. The new one ships as soon as the carrier scans the old one, usually the next working day.

Grounded in your docs · written for Shopify merchants and DTC support teams

Customer support, built for shopify stores

Most Shopify support is the same handful of emails on repeat: where is my order, can I return this, where is my refund, is this back in stock. The usual fix is to install a separate helpdesk app, move your team into it, and pay by the ticket. InboxPilot takes the opposite path. It stays in the Gmail or Outlook inbox you already use, reads the exact order behind each email from your Shopify admin, and drafts an accurate reply grounded in your store's policies, so your team clears the queue through every launch and BFCM without a new platform or extra seats.

Order-groundedevery reply cites the actual order

Under 2 minfrom connecting your store to the first order-grounded draft

24/7coverage through BFCM with no extra seats

The inbox pressure Shopify merchants and DTC support teams feel

The same questions arrive every day. InboxPilot takes that layer off your team.

'Where is my order?' never stops

WISMO emails spike the moment a shipment runs late and bury the tickets that actually need a person, especially during a launch or sale.

A separate helpdesk is a lot to run

Bolting a helpdesk onto Shopify means another inbox to live in, and a bill that climbs with every ticket you answer.

Returns and refunds are slow to answer

Every return means opening the Shopify order, checking the policy window and payment method, and retyping the same steps before a reply goes out.

How InboxPilot helps Shopify merchants and DTC support teams

Reads the Shopify order

Pulls the exact order, items, status, tracking, and totals from your Shopify admin into every draft, so replies are accurate, not generic.

Instant WISMO answers

Detects 'where is my order' emails and drafts a status update with live tracking the moment they land, day or night.

Policy-perfect returns and refunds

Grounds return and refund replies in your live Shopify policy, so agents never quote the wrong window or step.

No helpdesk to install

Works inside the Gmail or Outlook inbox your store already runs on. No app to migrate to, no team retraining, no ticket meter.

On-brand every time

Learns your store's voice from past replies, so every message stays warm, concise, and unmistakably yours across the team.

Ready for BFCM

Absorbs launch and holiday spikes with round-the-clock drafting, keeping first-response times flat without adding seats.

What Shopify merchants and DTC support teams automate with InboxPilot

Order status and WISMO

Match the email to the Shopify order and draft a status update with tracking the instant it arrives.

Returns and exchanges

Generate the return steps and label flow based on the item and your Shopify return policy.

Refund requests

Confirm eligibility against the order and policy, then draft the refund confirmation with the expected timeline.

Product, stock, and sizing

Answer fit, materials, and back-in-stock questions from your Shopify catalog and help docs.

Turn a sentence into automated actions

Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own.

Describe your workflowPlain English

“When a customer asks where their order is, pull the order and tracking from Shopify, draft a status update, and send it for review.”

Build workflow

InboxPilot builds

TriggerNew email · 'where is my order'

AI DecisionFinds the Shopify order

Actions

Pull the order and tracking from Shopify
Draft a status update
Send for review

Shopify Stores support: frequently asked questions

You authorize a scoped Shopify connection in a couple of minutes. From then on InboxPilot looks up the order behind each email, its items, status, tracking, and totals, and grounds the draft in it, so order questions are answered accurately without an agent digging through the admin.

Start with the emails you’re tired of.

Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.

Start free

Book a 15-minute demo

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