AI customer support for your Shopify store
Answer order-status, returns, and refund emails with the Shopify order in hand, drafted right inside the Gmail or Outlook inbox you already run support from. No separate helpdesk to install or migrate.
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Grounded in your docs · written for Shopify merchants and DTC support teams
Customer support, built for shopify stores
Most Shopify support is the same handful of emails on repeat: where is my order, can I return this, where is my refund, is this back in stock. The usual fix is to install a separate helpdesk app, move your team into it, and pay by the ticket. InboxPilot takes the opposite path. It stays in the Gmail or Outlook inbox you already use, reads the exact order behind each email from your Shopify admin, and drafts an accurate reply grounded in your store's policies, so your team clears the queue through every launch and BFCM without a new platform or extra seats.
The inbox pressure Shopify merchants and DTC support teams feel
Your team handles the same high-volume questions every day. InboxPilot takes that layer off their plate so they focus on the work that needs a person.
'Where is my order?' never stops
WISMO emails spike the moment a shipment runs late and bury the tickets that actually need a person, especially during a launch or sale.
A separate helpdesk is a lot to run
Bolting a support app onto Shopify means a new inbox to install, a team to migrate, and a bill that climbs with every ticket you answer.
Returns and refunds are slow to answer
Every return means opening the Shopify order, checking the policy window and payment method, and retyping the same steps before a reply goes out.
How InboxPilot helps Shopify merchants and DTC support teams
Reads the Shopify order
Pulls the exact order, items, status, tracking, and totals from your Shopify admin into every draft, so replies are accurate, not generic.
Instant WISMO answers
Detects 'where is my order' emails and drafts a status update with live tracking the moment they land, day or night.
Policy-perfect returns and refunds
Grounds return and refund replies in your live Shopify policy, so agents never quote the wrong window or step.
No helpdesk to install
Works inside the Gmail or Outlook inbox your store already runs on. No app to migrate to, no team retraining, no ticket meter.
On-brand every time
Learns your store's voice from past replies, so every message stays warm, concise, and unmistakably yours across the team.
Ready for BFCM
Absorbs launch and holiday spikes with round-the-clock drafting, keeping first-response times flat without adding seats.
What Shopify merchants and DTC support teams automate with InboxPilot
Order status and WISMO
Match the email to the Shopify order and draft a status update with tracking the instant it arrives.
Returns and exchanges
Generate the return steps and label flow based on the item and your Shopify return policy.
Refund requests
Confirm eligibility against the order and policy, then draft the refund confirmation with the expected timeline.
Product, stock, and sizing
Answer fit, materials, and back-in-stock questions from your Shopify catalog and help docs.
Turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own. No flowcharts, no rules engine.
- Pull the order and tracking from Shopify
- Draft a status update
- Send for review
“We looked at installing a Shopify helpdesk and it was more platform than our store needed. InboxPilot drafts our order and refund replies right in Gmail with the Shopify order attached, and we got through BFCM with the same two people.”
Priya Nair
Head of CX, DTC Shopify brand
Shopify Stores support: frequently asked questions
You authorize a scoped Shopify connection in a couple of minutes. From then on InboxPilot looks up the order behind each email, its items, status, tracking, and totals, and grounds the draft in it, so order questions are answered accurately without an agent digging through the admin.
Start with the emails you're tired of.
Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.
No credit card. Nothing sends without your approval.
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