InboxPilot is an AI email agent that connects to your Gmail or Outlook inbox and handles email on your behalf: labeling every incoming email automatically, drafting replies in your tone using your company's data, sending responses automatically if you choose, and running routing rules that forward, archive, or file emails based on what they are. It also includes a website chatbot that captures leads and routes them into the same dashboard.

In auto-reply mode, every response has a confidence score. If it falls below our threshold, the email is escalated to you or your team instead of being sent. In draft mode, the threshold is lower so you can review more suggestions before sending. You stay in control.

InboxPilot connects to your Gmail or Outlook via OAuth and reads incoming emails to generate labels, drafts, and actions. No human reads your emails. Data is encrypted in transit and at rest. We don't store your email content beyond what's needed to generate a response, and we never share it.

Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.
Your data and settings stay intact no matter the tier.

Most emails can be handled by the AI. When a question is unclear, sensitive, or beyond what the AI can answer confidently, the system escalates it so a human can take over. The handover happens inside your existing tool – Gmail or Zendesk – and your team picks up from there.

No. Your data is never used to train external or public AI models. Each customer's data is isolated and used only to power their own InboxPilot account.

Yes. When you edit an AI draft — correcting a fact or adjusting phrasing — InboxPilot automatically learns from the change and applies it to future replies. Every correction makes the AI more accurate for your specific business.