Stop answering WISMO emails one at a time
Drafts the reply to every where-is-my-order email from the order's real status, in Gmail or Outlook. You review and send.
Gmail
OutlookJordan Lee9:41 AM
Where is order #4821??
I ordered last Tuesday and tracking has said 'label created' for four days. Is my order lost?
Looked up
- Order #4821: shipped, due Thursday
- Shipping policy: open a trace after 5 days
From:support@harborandpine.comCc Bcc
Re: Where is order #4821??
Hi Jordan,
Sorry for the worry. Order #4821 has shipped and is due Thursday. 'Label created' usually means the first scan was missed; the package isn't lost.
If it hasn't moved by Friday, reply here and we'll open a trace with the carrier.
AvaHarbor & Pine
Drafted by InboxPilot, waiting for youSend
Every where-is-my-order email, answered from the order
Any update on order #4821?
It shipped Monday and arrives Thursday. Here's the tracking link.
InboxPilotShipping status
Looks up the order and replies with the carrier and the date.
Tracking hasn't moved in four days.
The first scan was missed. If it hasn't moved by Friday, we'll open a trace.
InboxPilotStuck tracking
Explains a missed scan and what happens if it stays stuck.
This is the third time I've asked.
I'm sorry. I've passed this to our support lead to look at personally.
InboxPilotLate or lost
Holds upset customers for a person, with the order summarized.
Build a workflow once, it runs on every email after
Write what should happen in one sentence. InboxPilot turns it into steps that run on every matching email.
Your instruction
“When someone asks where their order is, look up the order, draft a reply with status and tracking, and label it WISMO.”
When
Incoming email recognized as an order status question
Checks
AI matches the message to the order and checks its state
Then
- Draft a reply with current status, timing, and the tracking link
- Apply the WISMO label for reporting
- Escalate to a person when the order is stuck or the customer is upset
From question to tracking link, in four steps
01
Connect the inbox
The Gmail or Outlook address customers write to. Your helpdesk can stay.
02
Connect your orders
Shopify, a Google Sheet of orders, or your shipping policies.
03
Drafts on arrival
Status questions are labeled WISMO and answered from the order.
04
Approve, or auto-send
Let routine lookups send on Growth and up. Keep review for the rest.
WISMO questions, answered
WISMO stands for where is my order. It covers any customer message about a purchase's status: has it shipped, why tracking hasn't updated, when it will arrive.