Every booking request answered with your real rates

For tour operators, transfer companies and hotels: booking and guest replies, drafted in Gmail or Outlook from your rates and policies, in the guest's own language.

GmailOutlook
Claire DuboisBooking request

“We land in Lisbon at 22:40 on 14 June, four of us with six suitcases. How much is a transfer to Cascais?”

Drafted by InboxPilot

Hi Claire, a transfer from Lisbon airport to Cascais for four with six cases is €85 in our Mercedes van, with meet and greet included. We track your flight, so a late landing costs nothing extra. Shall I reserve it for 14 June?

  • Rates: LIS to Cascais, van, €85
  • Booking terms: flights tracked

Guests write from other time zones, in their own language, usually asking something your rate sheet already answers. InboxPilot drafts the reply from your rates, availability and policies, so the quote goes out before they book somewhere else.

From the first quote to the day they arrive

  1. Routes, group sizes and dates are priced from your rate sheet, and the reply asks for anything missing, like a flight number.

    Rates 2026
    RouteVehicleSeatsPrice
    LIS to Lisbon centreSedan3€45
    LIS to CascaisVan7€85
    LIS to SintraVan7€95
    Used in the reply: LIS to Cascais for four with luggage, €85 in the van.

  2. "Is there space on Saturday?" is answered from the availability sheet your team updates. Date changes get a clear next step.

    Jonas Weber

    Could we move our Douro Valley tour from the 8th to the 9th?

    • Availability: Douro tour on the 9th, 4 seats

    Hi Jonas, the 9th still has 4 seats. Reply to confirm and we'll move your booking; pickup stays at 8:15 from your hotel.

    Drafted by InboxPilotSend

  3. Check-in times, parking and what to pack come from your house rules and itineraries. A guest who writes in Spanish gets the reply in Spanish.

    Lucía Martín

    ¿A qué hora es el check-in y hay parking cerca?

    • House rules: check-in from 15:00

    Hola Lucía, el check-in es a partir de las 15:00 y hay un parking público a 200 metros, en la Rua das Flores. ¡Te esperamos!

    Drafted by InboxPilotSend

  4. The draft checks your cancellation terms against the guest's dates. InboxPilot writes the reply; the refund itself stays with you.

    Amy Chen

    We need to cancel our Sintra day trip on the 20th. Do we get a refund?

    • Cancellation terms: full refund to 72 hours before

    Hi Amy, sorry you can't make it. You're more than 72 hours out, so you qualify for a full refund to your original payment method.

    Drafted by InboxPilotSend
Rates 2026
RouteVehicleSeatsPrice
LIS to Lisbon centreSedan3€45
LIS to CascaisVan7€85
LIS to SintraVan7€95
Used in the reply: LIS to Cascais for four with luggage, €85 in the van.

Your rates and rules, in every reply

  1. Sign in with Google or Microsoft. Replies are drafted in the Gmail or Outlook threads guests already write to.

    GmailOutlookGoogle SheetsSlackNotion

  2. A rate sheet and an availability sheet that stay current, your booking and cancellation terms, and your website.

    Answers from

    • Rates 2026Google Sheet, read when an email arrives
    • AvailabilityUpdated by your team
    • Cancellation terms.pdfRefund windows
    • atlanticride.ptTours and FAQ pages

  3. Every draft waits for you. On Growth, a workflow can send routine replies such as pickup details on its own.

    Re: Transfer to Cascais, 14 June

    Hi Claire, a transfer to Cascais for four with six cases is €85 in our van, with meet and greet included.

    Waiting for youEditSend
    • Pickup detailsAuto-send
    • QuotesReview
    • CancellationsReview
GmailOutlookGoogle SheetsSlackNotion

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