InboxPilot + Zendesk
Bring AI drafting and triage to your Zendesk support: replies grounded in your macros and help center, tags applied automatically, and workflows you describe in plain English.
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InboxPilot works with Zendesk
InboxPilot works alongside Zendesk to clear the repetitive layer of your queue. It drafts replies grounded in your macros and help center, triages and tags incoming tickets, and runs the workflows you describe, so agents review and resolve instead of writing the same answer again.
What you can do with Zendesk
Macro-grounded drafts
Replies pull from your Zendesk macros and help center so answers stay on-policy.
Auto-triage & tags
Categorize, tag, and prioritize incoming tickets the moment they arrive.
Smart assignment
Route tickets to the right group with a summary and the full thread context.
Workflow actions
Apply tags, assign, and draft replies as steps in a plain-English workflow.
Turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own. No flowcharts, no rules engine.
- Draft a macro-based reply
- Apply Zendesk tags
- Assign to the billing group
Zendesk integration: frequently asked questions
It drafts replies grounded in your macros and help center, triages and tags tickets, and runs plain-English workflows, so agents review and send instead of writing from scratch.
Don't dread tomorrow's inbox. Put it on autopilot with InboxPilot.
Connect Gmail or Outlook and InboxPilot starts triaging and drafting in minutes.
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