Every ticket sorted and
prioritized automatically
InboxPilot reads each incoming email the moment it lands, classifies intent and urgency, and pushes the threads that need a human to the top of the queue.
Works with shared inboxes · No rules to configure
Trusted by support teams at
A flat inbox hides what matters most
When every email looks the same, urgent escalations sit behind routine questions. Agents waste the start of every shift just figuring out what to work on first.
Urgent threads buried
An angry VIP or a billing emergency lands between newsletters and routine FAQs, then waits until someone scrolls to it.
Manual sorting tax
Agents skim, tag, and reorder by hand at the start of every shift instead of actually replying to customers.
SLA breaches
Without prioritization, time-sensitive tickets miss their window and turn into refunds, chargebacks, and escalations.
Rigid filters miss intent
Keyword rules can't tell 'cancel my plan' (churn risk) from 'cancel this one item,' so the important ones slip through.
An inbox that knows what to work on first
InboxPilot classifies and prioritizes every thread by reading it the way an experienced agent would, so the right work is always at the top.
Intent classification
Billing, bug, churn risk, sales, or FAQ: each email is understood and tagged.
Urgency scoring
Tone, deadlines, and customer value combine into a priority your team can trust.
VIP detection
Threads from key accounts and at-risk customers rise to the top automatically.
Smart routing
Send each thread to the right person or queue based on what it actually needs.
Duplicate grouping
Related and repeat messages are merged so agents see one clear thread.
Zero configuration
No filter trees to maintain, and triage adapts as your inbox changes.
How smart triage works
Understands every new email
The moment a message arrives, InboxPilot reads the full thread and context, not just the subject line.
Tags intent and category
Each thread is labeled by what it actually is: billing, bug report, churn risk, sales question, or routine FAQ.
Applied on arrival · no rules needed
Scores urgency and value
Tone, deadlines, and customer importance combine into a priority, pushing critical threads to the top.
A full refund for the duplicate charge has been issued, and it returns to your card within 5-7 business days.
- Refund policy · help center
- Order #4821 · thread context
- Tone · 1,200 past replies
Sends it to the right place
Threads are assigned to the right agent or queue, with a draft already waiting where one makes sense.
Hi Sarah, I'm sorry about the duplicate charge. I've initiated a full refund, and you should see it within 5-7 business days.
Plugs directly into your support inbox
Connect Gmail or Outlook shared inboxes in one click. InboxPilot works right where your agents already do.
Triage that earns your team's trust
Priority scoring
A clear, explainable priority on every thread, so you can see why it ranked where it did.
Auto-categorization
Consistent categories applied automatically, even as phrasing changes.
VIP & account awareness
Recognizes key customers and at-risk accounts and surfaces them first.
Rules-free routing
Assign work by meaning, not brittle keyword filters or manual triage.
Escalation alerts
Get notified when something urgent or sensitive needs a human right away.
Secure by design
SOC 2 Type II, encrypted in transit and at rest, never used to train shared models.
7-day free trial · Set up in 30 seconds
What support teams are saying
“Our agents open the queue and the right tickets are already on top. First-response time on urgent issues dropped by half.”
Olivia Cusack
Head of Support, SaaS
“It catches churn-risk language we used to miss entirely. Those threads now get to a senior agent within minutes.”
Marcus Bell
Director of Customer Success
“We retired a giant set of Gmail filters. Triage just adapts, so there's no more maintaining rules every time something changes.”
Hannah Lee
Support Team Lead
Smart triage FAQ
It reads the full thread and weighs tone, explicit deadlines, the type of request, and customer value (like VIP or at-risk accounts) to produce an explainable priority score, far beyond what keyword filters can do.
Don't dread tomorrow's inbox. Put it on autopilot with InboxPilot.
Connect Gmail or Outlook and InboxPilot starts triaging and drafting in minutes.
No credit card required
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