Can it apply our specific return and refund policy?

Yes. InboxPilot grounds returns and refund replies in your live policy and help docs, so every answer respects your return window, conditions, and exceptions.

Does it connect to Shopify and our store data?

InboxPilot reads order context from your inbox and connects to tools like Shopify and your CRM, so drafts reference the exact order, items, and totals.

Will it keep up during peak season?

That's where it shines. InboxPilot drafts around the clock and absorbs BFCM and launch spikes, keeping first-response times steady without temp staffing.

Does it work in Gmail and Outlook shared inboxes?

Yes. It plugs into Gmail and Outlook shared inboxes in one click, so every agent sees the same triage, labels, and ready-to-send drafts.

Is our customer data secure?

InboxPilot is SOC 2 Type II certified, encrypts data in transit and at rest, and never uses your customer content to train shared models.

For e-commerce & retail

AI email automation built for e-commerce & retail

Turn order-status, returns, and refund emails into ready-to-send replies, grounded in your store data and policies, right inside Gmail and Outlook.

Gmail

Outlook

Free 7-day trial · Works inside Gmail & Outlook

InboxNew

Nadia OkaforWhere is order #4471?

I ordered two weeks ago and the tracking has not moved since Tuesday. Can you check what happened?

AI draft by InboxPilotDrafted

Hi Nadia,

Order #4471 left our warehouse on the 3rd and is with the carrier now. The last scan was Tuesday in Leipzig and delivery is showing the 12th; scans usually go quiet over the cross-border leg. If it has not arrived by Friday, reply here and I will send a replacement.

Grounded in your docs · written for e-commerce and retail support teams

Customer support, built for e-commerce & retail

E-commerce and retail teams field the same questions thousands of times a day: where is my order, can I return this, where is my refund. InboxPilot reads each email, pulls the order and policy context, and drafts an accurate reply in your brand voice, so your team clears the queue during peak season without adding headcount.

Every order emailanswered from your live store data

Every draftwaits for your approval

24/7coverage with no extra headcount

The inbox pressure e-commerce and retail support teams feel

The same questions arrive every day. InboxPilot takes that layer off your team.

Endless 'where is my order?'

WISMO tickets flood the inbox the moment a shipment is late, burying the messages that actually need a human.

Returns & refunds eat the day

Every return means checking the order, the policy window, and the payment method before an agent can even start typing.

Peak-season spikes

BFCM and launches multiply volume overnight, and slow first responses turn into chargebacks and one-star reviews.

How InboxPilot helps e-commerce and retail support teams

Instant WISMO replies

Pulls tracking and order status into a drafted update so shoppers get an answer in seconds, 24/7.

Policy-perfect returns

Grounds every refund and return reply in your live policy, so agents never quote the wrong window.

Order-aware drafts

Reads the order from Shopify or your store and writes a reply that references the exact items and totals.

On-brand every time

Matches your store's tone, warm, concise, and on-brand, across every agent and every shift.

Peak-ready capacity

Absorbs holiday spikes without temp hires, keeping first-response times flat when volume triples.

Fewer chargebacks

Faster, clearer resolutions on billing and refund issues reduce disputes and protect revenue.

What e-commerce and retail support teams automate with InboxPilot

Order tracking & WISMO

Draft a status update with tracking the instant a 'where is my order' email lands.

Returns & exchanges

Generate the return instructions and label flow based on the item and your policy.

Refund requests

Confirm eligibility, approve, and draft the refund confirmation with the expected timeline.

Product & sizing questions

Answer fit, materials, and availability questions from your catalog and help docs.

Turn a sentence into automated actions

Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own.

Describe your workflowPlain English

“When a customer emails about a damaged order, check the order in Shopify, draft an apology with our refund policy, and if they don't reply in 3 days, send a follow-up.”

Build workflow

InboxPilot builds

TriggerNew email · damaged order

AI DecisionReads the order and refund policy

Actions

Pull the order from Shopify
Draft an apology + refund
Wait 3 days, then follow up

E-commerce & Retail support: frequently asked questions

It detects WISMO emails, pulls the order and tracking status from your store, and drafts a status update with the latest ETA, ready for an agent to review and send, or to auto-send for trusted cases.

Start with the emails you’re tired of.

Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.

Start free

Book a 15-minute demo

No credit card. Nothing sends without your approval.

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¡nboxpilot