AI customer support built for e-commerce & retail
Turn order-status, returns, and refund emails into ready-to-send replies, grounded in your store data and policies, right inside Gmail and Outlook.
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Grounded in your docs · written for e-commerce and retail support teams
Customer support, built for e-commerce & retail
E-commerce and retail teams field the same questions thousands of times a day: where is my order, can I return this, where is my refund. InboxPilot reads each email, pulls the order and policy context, and drafts an accurate reply in your brand voice, so your team clears the queue during peak season without adding headcount.
The inbox pressure e-commerce and retail support teams feel
Your team handles the same high-volume questions every day. InboxPilot takes that layer off their plate so they focus on the work that needs a person.
Endless 'where is my order?'
WISMO tickets flood the inbox the moment a shipment is late, burying the messages that actually need a human.
Returns & refunds eat the day
Every return means checking the order, the policy window, and the payment method before an agent can even start typing.
Peak-season spikes
BFCM and launches multiply volume overnight, and slow first responses turn into chargebacks and one-star reviews.
How InboxPilot helps e-commerce and retail support teams
Instant WISMO replies
Pulls tracking and order status into a drafted update so shoppers get an answer in seconds, 24/7.
Policy-perfect returns
Grounds every refund and return reply in your live policy, so agents never quote the wrong window.
Order-aware drafts
Reads the order from Shopify or your store and writes a reply that references the exact items and totals.
On-brand every time
Matches your store's tone, warm, concise, and on-brand, across every agent and every shift.
Peak-ready capacity
Absorbs holiday spikes without temp hires, keeping first-response times flat when volume triples.
Fewer chargebacks
Faster, clearer resolutions on billing and refund issues reduce disputes and protect revenue.
What e-commerce and retail support teams automate with InboxPilot
Order tracking & WISMO
Draft a status update with tracking the instant a 'where is my order' email lands.
Returns & exchanges
Generate the return instructions and label flow based on the item and your policy.
Refund requests
Confirm eligibility, approve, and draft the refund confirmation with the expected timeline.
Product & sizing questions
Answer fit, materials, and availability questions from your catalog and help docs.
Turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own. No flowcharts, no rules engine.
- Pull the order from Shopify
- Draft an apology + refund
- Wait 3 days, then follow up
“During BFCM our WISMO and refund emails used to back up for days. Now drafts are waiting the moment a ticket lands, and we cleared the queue with the same team.”
Priya Nair
Head of CX, DTC brand
E-commerce & Retail support: frequently asked questions
It detects WISMO emails, pulls the order and tracking status from your store, and drafts a status update with the latest ETA, ready for an agent to review and send, or to auto-send for trusted cases.
Don't dread tomorrow's inbox. Put it on autopilot with InboxPilot.
Connect Gmail or Outlook and InboxPilot starts triaging and drafting in minutes.
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