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where it all started
Built by people who hired four admins just to answer emails
In fall 2024, Samih S. was deep in a problem that had been bothering him for a while: why was AI still so bad at email?
Samih had spent six years as a software engineer before turning his attention to building his own products. He understood the technical landscape well enough to know that the raw capability was there – large language models could generate text. The hard part was making AI useful for real business communication. Understanding context. Learning from a specific company's data. Responding in a way that felt genuinely human rather than obviously automated. Having built products before, he also knew that technical capability alone was never enough – you needed a real problem worth solving.
He talked to Alexandra Lebedeva, a friend of four years who had spent six years as a product manager at a tech startup before leaving to run a group of pottery studios – hands-on creative spaces where people came to throw clay, take classes, and learn a craft. The experience inside the studios was warm and personal. The inbox was anything but.
Hundreds of customer emails arrived every week: class bookings, schedule questions, pricing inquiries, rescheduling requests, waitlist follow-ups, private event bookings. The same questions, asked a hundred different ways, answered by hand every single day. To keep up, the team had hired four full-time admins whose entire job was managing email. And roughly 90% of what they sent were variations of the same templates. Smart, capable people – copy-pasting answers all day.
Alexandra had spent years building products to solve exactly this kind of operational inefficiency. Running the studios, she was living one. "I kept thinking: this shouldn't require four humans. This is exactly the kind of work that should run itself."
For Samih, it was the perfect problem. A high volume of structured, repetitive communication. A clear business cost. And a gap that general-purpose AI had never properly filled. They founded InboxPilot in fall 2024 to do one thing: eliminate the need for email admins entirely.
Samih had spent six years as a software engineer before turning his attention to building his own products. He understood the technical landscape well enough to know that the raw capability was there – large language models could generate text. The hard part was making AI useful for real business communication. Understanding context. Learning from a specific company's data. Responding in a way that felt genuinely human rather than obviously automated. Having built products before, he also knew that technical capability alone was never enough – you needed a real problem worth solving.
He talked to Alexandra Lebedeva, a friend of four years who had spent six years as a product manager at a tech startup before leaving to run a group of pottery studios – hands-on creative spaces where people came to throw clay, take classes, and learn a craft. The experience inside the studios was warm and personal. The inbox was anything but.
Hundreds of customer emails arrived every week: class bookings, schedule questions, pricing inquiries, rescheduling requests, waitlist follow-ups, private event bookings. The same questions, asked a hundred different ways, answered by hand every single day. To keep up, the team had hired four full-time admins whose entire job was managing email. And roughly 90% of what they sent were variations of the same templates. Smart, capable people – copy-pasting answers all day.
Alexandra had spent years building products to solve exactly this kind of operational inefficiency. Running the studios, she was living one. "I kept thinking: this shouldn't require four humans. This is exactly the kind of work that should run itself."
For Samih, it was the perfect problem. A high volume of structured, repetitive communication. A clear business cost. And a gap that general-purpose AI had never properly filled. They founded InboxPilot in fall 2024 to do one thing: eliminate the need for email admins entirely.
4
admins hired just to handle email at the company that inspired InboxPilot
90%
of their emails were template-based – perfect candidates for automation
100.000+
emails drafted by InboxPilot since 2024
5000+
hours saved each month by an average InboxPilot user
What makes us different
Built from a real business problem, not a lab experiment
Trains on your data, not generic AI
Most AI email tools generate responses based on general language patterns. InboxPilot learns your specific business: your FAQs, your policies, your tone, your templates. And every time you correct a draft, it learns from that too. The replies it drafts sound like you because they're based on you, and they get more accurate every day.
Most AI email tools generate responses based on general language patterns. InboxPilot learns your specific business: your FAQs, your policies, your tone, your templates. And every time you correct a draft, it learns from that too. The replies it drafts sound like you because they're based on you, and they get more accurate every day.
Automation that actually runs itself
InboxPilot doesn't just help you write emails faster. It handles them entirely: labeling, drafting, auto-responding, and routing, while you focus on the work that actually needs a human. Set it up once and walk away.
InboxPilot doesn't just help you write emails faster. It handles them entirely: labeling, drafting, auto-responding, and routing, while you focus on the work that actually needs a human. Set it up once and walk away.
Built for volume, not just individuals
Most email AI tools are built for one person's personal inbox. InboxPilot is built for businesses - multiple inboxes, shared team accounts, support@ and info@ addresses, high-volume operations. It also remembers every contact across all your inboxes, so replies are tailored to each person based on your history with them. The bigger your email operation, the more it helps.
Most email AI tools are built for one person's personal inbox. InboxPilot is built for businesses - multiple inboxes, shared team accounts, support@ and info@ addresses, high-volume operations. It also remembers every contact across all your inboxes, so replies are tailored to each person based on your history with them. The bigger your email operation, the more it helps.
No admins required
The original goal was to replace four full-time email admins with a single piece of software. That's still the goal. InboxPilot is priced and designed so that any business – from a solo founder to a 50-person team – can automate their inbox without hiring a single person to manage it.
The original goal was to replace four full-time email admins with a single piece of software. That's still the goal. InboxPilot is priced and designed so that any business – from a solo founder to a 50-person team – can automate their inbox without hiring a single person to manage it.
"I kept thinking: this shouldn't require four humans. This is exactly the kind of work that should run itself."
— Alexandra Lebedeva, Director of Growth, InboxPilot
Team
Meet people who got tired of flooded inboxes.
Samih Sghier
Founder & CEO
Built InboxPilot from the ground up with a focus on making AI genuinely useful for business communication — not just generating text, but understanding context and responding the way a human who knows your business would.
Alexandra Lebedeva
Director of Growth
Ran a group of pottery studios before joining InboxPilot, where managing hundreds of weekly customer emails firsthand became the founding insight for the product. Now focused on growth, partnerships, and making sure InboxPilot reaches every business drowning in its inbox.
You have been doing it manually for too long
Connect your Gmail or Outlook inbox in one click, train InboxPilot on your business data, and start receiving replies that sound exactly like you – ready to send or sent automatically.
