Answers grounded in your
docs, macros, and policies
InboxPilot reads your help center and past replies so every draft is accurate, on-brand, and on-policy, with the sources it used and never a made-up answer.
Cites its sources · Stays in sync with your docs
A full refund for the duplicate charge has been issued, and it returns to your card within 5-7 business days.
- Refund policy · help center
- Order #4821 · thread context
- Tone · 1,200 past replies
Trusted by support teams at
Generic AI guesses. Support can't afford that.
An ungrounded model invents refund windows and policy details that aren't yours. One confident wrong answer can cost you a customer, or a chargeback.
Hallucinated policies
Off-the-shelf AI makes up return windows, pricing, and terms that don't match your real policies.
Outdated answers
Agents and bots reference stale macros and old docs, sending customers information that changed months ago.
Knowledge buried
The right answer exists somewhere in your help center, but no one can find it fast under load.
Inconsistent across the team
Every agent answers policy questions slightly differently, so customers get conflicting information.
Every reply backed by your real sources
InboxPilot connects to your knowledge base and only answers from what's actually documented, citing the exact source so agents can trust and verify each draft.
Grounded generation
Drafts are built only from your docs, macros, and approved past replies.
Source citations
Every draft shows which articles and policies it used, so agents can verify in a glance.
Always current
Update a help article and InboxPilot answers from the new version automatically.
Policy guardrails
Stays within documented policy and flags gaps instead of inventing an answer.
Connect any source
Help center, Notion, PDFs, macros, and your website all feed the same brain.
Consistent answers
The whole team gives the same accurate, on-brand response every time.
How grounded answers work
Link your knowledge
Point InboxPilot at your help center, Notion, macros, PDFs, and site. It indexes everything in minutes.
A full refund for the duplicate charge has been issued, and it returns to your card within 5-7 business days.
- Refund policy · help center
- Order #4821 · thread context
- Tone · 1,200 past replies
Finds the right source
For each ticket, InboxPilot pulls the exact articles and policies that apply to the customer's question.
Drafts only from facts
The reply is written from your retrieved sources, never invented, and shows the citations it used.
Grounded in refund policy · matched to team tone
Agents confirm in seconds
Citations let agents check accuracy at a glance, then send with confidence, or auto-send trusted answers.
Hi Sarah, I'm sorry about the duplicate charge. I've initiated a full refund, and you should see it within 5-7 business days.
Plugs directly into your support inbox
Connect Gmail or Outlook shared inboxes in one click. InboxPilot works right where your agents already do.
Accuracy your team can trust
Help center sync
Connects to your help center and stays current as articles change.
Macros & docs
Pulls from saved replies, Notion, PDFs, and internal policy docs.
Inline citations
Each draft links the exact sources it used, so nothing is a black box.
No hallucinations
Answers stay within documented facts and flag gaps instead of guessing.
Smart retrieval
Finds the right article even when the customer doesn't use your wording.
Coverage insights
See which questions lack a documented answer so you can close the gaps.
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What support teams are saying
“The citations are everything. Agents trust the drafts because they can see exactly which policy each line came from.”
Marcus Bell
Director of Customer Success
“We update one help article and every reply reflects it instantly. No more agents quoting last quarter's refund window.”
Hannah Lee
Support Team Lead
“It simply won't invent a policy. When something isn't documented, it tells us, which is exactly what we need.”
Priya Nair
Support Operations Lead
Knowledge base FAQ
It uses retrieval-augmented generation: every draft is built only from the documents it retrieves from your knowledge base, and it cites them. When something isn't documented, it flags the gap instead of inventing an answer.
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