Support replies waiting
in your inbox
InboxPilot drafts replies for every support ticket in your team's voice, grounded in your help docs, so agents review and send in seconds.
Free 7-day trial · Works with shared inboxes
Hi, I was charged twice for order #4821 and need a refund for the duplicate charge. Can you help?
Hi Sarah, I'm sorry about the duplicate charge on order #4821. I've initiated a full refund, and you should see it back on your card within 5-7 business days. Let me know if you need anything else!
- Matched refund policy from help docs
- Learned your team's tone from past replies
- Order #4821 pulled from thread context
Trusted by support teams at
Ticket volume grows. Your team doesn't.
Your best agents spend most of their shift on repetitive tickets instead of the escalations and edge cases that actually need them. AI drafting handles that entire layer automatically.
Ticket volume overload
Password resets, shipping ETAs, and refund policies eat up agent time, pulling your team away from tickets that need real judgment.
Inconsistent replies
Different agents, shifts, and docs lead to conflicting answers. Customers get a different experience depending on who picks up the thread.
SLA fallout
Slow first-response times drive refunds, chargebacks, and churn, and force your team into reactive firefighting on angry follow-ups.
Backlog when offline
When support is offline or underwater, tickets pile up and every agent starts the next shift from zero context.
Trusted drafting for support teams
InboxPilot gives your agents an AI writer that answers accurately, stays on policy, and escalates smoothly when a human is needed.
Instant ticket replies
Handle repetitive support questions immediately, 24/7, without adding headcount.
Always on policy
Ground every draft in your help center, macros, and escalation rules so agents stay consistent.
Fewer open tickets
Resolve common issues from the inbox before they become full-blown tickets across channels.
Smoother escalations
Hand off complex cases with full thread context and a clear summary for the next agent.
Lower handle time
Stop searching docs and rewriting the same macro. Drafts are ready when agents open the queue.
Better CSAT
Give customers fast, confident help that sounds like your best agent on every touchpoint.
From support ticket to ready-to-send reply
Urgent tickets, surfaced first
InboxPilot triages your support inbox and flags the threads that need a reply, so billing, escalations, and VIP customers rise to the top.
Replies written in your team's voice
It learns from past agent replies and your knowledge base to generate a draft that matches your tone and stays accurate.
Grounded in refund policy · matched to team tone
Agents stay in control
Review the draft, tweak anything, and send when ready, or enable auto-send for trusted, low-risk workflows.
Hi Sarah, I'm sorry about the duplicate charge. I've initiated a full refund, and you should see it within 5-7 business days.
Keep customers updated
InboxPilot tracks threads waiting on your team and drafts follow-ups so nothing slips through during busy periods.
Plugs directly into your support inbox
Connect Gmail or Outlook shared inboxes in one click. Drafts appear right where your agents already work.
Built for support teams
Tone matching
Learns how your support team writes, including vocabulary, empathy, and sign-offs, from thousands of past replies.
Knowledge base grounding
Drafts pull from help docs, macros, and your website so agents never send outdated policy answers.
Shared inbox ready
Works across team inboxes in Gmail and Outlook, so every agent sees the same triage and draft queue.
Draft from scratch
Describe a scenario and InboxPilot writes a new support email, perfect for proactive outreach or escalations.
Scheduling suggestions
Suggests callback times based on agent availability and drafts the customer-facing message for you.
Enterprise-grade security
SOC 2 Type II certified. Encrypted in transit and at rest. Your data is never used to train shared models.
7-day free trial · Set up in 30 seconds
What support teams are saying
“Our agents used to spend half their day on password resets and shipping questions. Now drafts are waiting when they open the queue.”
Olivia Cusack
Head of Support, SaaS
“Every reply sounds like our best agent wrote it. I spend 20 seconds reviewing instead of five minutes drafting from scratch.”
Barbara M.
Support Team Lead
“We cut first-response time by 40% in the first month. InboxPilot pulls from our help docs so agents stop second-guessing policy.”
Mark Brooks
Director of Customer Success
FAQ for support teams
InboxPilot reads incoming support emails, matches them against your help docs and past agent replies, and generates a draft before anyone opens the thread. Agents review, edit if needed, and send, with no prompt required.
Don't dread tomorrow's inbox. Put it on autopilot with InboxPilot.
Connect Gmail or Outlook and InboxPilot starts triaging and drafting in minutes.
No credit card required
© 2026 InboxPilot. All rights reserved.