Clear the support queue before the day even starts
InboxPilot triages every ticket, drafts grounded replies in your team's voice, and auto-labels your shared inbox, so agents open the queue to work that's already prioritized and half-answered.
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Hi, I had a quick question and was hoping you could help me out…
Grounded in your docs · written for support teams
Email built around how support teams work
Customer support teams live in a shared inbox that never empties. InboxPilot adds an AI layer on top of the Gmail and Outlook inboxes you already use. It reads every incoming ticket, prioritizes what needs a human, and drafts accurate replies grounded in your help docs. Your agents stop firefighting repetitive questions and spend their time on the conversations that actually need judgment.
The inbox reality for support teams
The same threads pile up every day. InboxPilot takes that layer off your plate so support teams focus on the work that needs a person.
Relentless ticket volume
Password resets, shipping ETAs, and refund questions flood the queue and bury the tickets that truly need an expert.
Inconsistent answers
Different agents and shifts give different answers, so the customer experience depends on who picks up the thread.
SLA pressure
Slow first responses drive refunds, escalations, and churn, and push the team into permanent reactive mode.
How InboxPilot works for support teams
Replies waiting in the queue
Every ticket has a grounded draft ready before an agent opens it, cutting handle time dramatically.
Smart triage & priority
Urgent, VIP, and churn-risk threads rise to the top automatically, with no manual sorting.
Grounded in your help docs
Drafts pull from your knowledge base and macros, so answers stay accurate and on-policy.
Auto-labeling
Tickets are categorized the moment they land, keeping the shared inbox organized with zero rules.
Email workflows
Describe a process in plain English and InboxPilot runs it across every matching ticket.
Built for shared inboxes
Works across team inboxes in Gmail and Outlook with collision detection and clear ownership.
What support teams automate with InboxPilot
Tier-1 deflection
Resolve repetitive questions instantly so agents focus on complex, high-value tickets.
Faster first response
Draft replies appear in seconds, keeping first-response SLAs green even during spikes.
Consistent escalations
Hand off complex cases with a clean summary and full thread context for the next agent.
After-hours coverage
Drafts and triage keep working overnight so the morning queue isn't a backlog.
Turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own. No flowcharts, no rules engine.
- Draft a refund reply grounded in your policy
- Apply the Billing + Refund labels
- Route to a senior agent if over the threshold
“Our agents open the queue and the urgent tickets are already on top with drafts ready. First-response time on critical issues dropped by half.”
Olivia Cusack
Head of Support, SaaS
InboxPilot for support teams: frequently asked questions
It adds AI triage, drafting, and auto-labeling on top of your existing shared Gmail or Outlook inbox. Tickets are prioritized and pre-drafted in your team's voice, so agents resolve more conversations in less time.
Don't dread tomorrow's inbox. Put it on autopilot with InboxPilot.
Connect Gmail or Outlook and InboxPilot starts triaging and drafting in minutes.
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