Most of your support inbox is the same ten emails
Order status, document requests, pricing questions, and booking changes arrive on repeat. InboxPilot drafts those replies from your own docs and policies inside Gmail and Outlook, so the inbox opens already half-answered.
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Hi, I had a quick question and was hoping you could help me out…
Grounded in your docs · written for support teams
Email built around how support teams work
Look closely at a busy shared inbox and most of it is not tricky support work. It is the same operational email on a loop: where is my order, can you resend the invoice, what does this cost, can we move the appointment. InboxPilot reads every incoming email in the Gmail or Outlook inbox you already use, sorts what needs a human, and drafts the repetitive replies from your price lists, policies, and past answers. Your team stops retyping the same responses and spends its time on the conversations that actually need judgment.
The inbox reality for support teams
The same threads pile up every day. InboxPilot takes that layer off so support teams focus on the work that needs a person.
The same questions on repeat
Order status, invoice copies, document requests, and pricing questions flood the inbox and bury the threads that truly need an expert.
Inconsistent answers
Different people and shifts give different answers, so the customer experience depends on who picks up the thread.
Response-time pressure
Slow first replies drive refunds, escalations, and churn, and push the team into permanent reactive mode.
How InboxPilot works for support teams
Replies waiting in the queue
Every ticket has a grounded draft ready before an agent opens it, cutting handle time dramatically.
Smart triage & priority
Urgent, VIP, and churn-risk threads rise to the top automatically, with no manual sorting.
Grounded in your help docs
Drafts pull from your knowledge base and macros, so answers stay accurate and on-policy.
Auto-labeling
Tickets are categorized the moment they land, keeping the shared inbox organized with zero rules.
Email workflows
Describe a process in plain English and InboxPilot runs it across every matching ticket.
Built for shared inboxes
Works across team inboxes in Gmail and Outlook with collision detection and clear ownership.
What support teams automate with InboxPilot
Routine questions answered
Order status, invoice copies, and pricing questions get grounded drafts instantly, so people focus on the complex threads.
Faster first response
Draft replies appear in seconds, keeping response-time targets green even during spikes.
Consistent handoffs
Hand off complex cases with a clean summary and full thread context for the next person.
After-hours coverage
Drafts and triage keep working overnight so the morning inbox isn't a backlog.
Turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own.
- Draft a refund reply grounded in your policy
- Apply the Billing + Refund labels
- Route to a senior agent if over the threshold
“Our agents open the queue and the urgent tickets are already on top with drafts ready. First-response time on critical issues dropped by half.”
Olivia Cusack
Head of Support, SaaS
InboxPilot for support teams: frequently asked questions
It adds AI triage, drafting, and auto-labeling on top of your existing shared Gmail or Outlook inbox. Tickets are prioritized and pre-drafted in your team's voice, so agents resolve more conversations in less time.
Start with the emails you’re tired of.
Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.
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