Can it handle 'where is my order' emails?

Yes. InboxPilot detects WISMO emails, pulls tracking from Shopify, and drafts a status update ready to review or auto-send.

Does it know our return and refund policy?

Drafts combine the Shopify order with your policy and help docs, so returns and refunds are handled correctly.

Do agents review before sending?

By default every draft waits for review. You can enable auto-send for trusted, low-risk order updates.

Is our store data secure?

InboxPilot is SOC 2 Type II certified, uses scoped permissions, and never trains shared models on your data.

Shopify integration

InboxPilot + Shopify

Answer order questions with the order in hand. InboxPilot pulls the exact Shopify order, status, and tracking into every draft so WISMO, returns, and refunds resolve in seconds.

Connect Gmail Outlook

Connect Outlook

Free 7-day trial · One-click setup

E-commerce

InboxPilot works with Shopify

Connect Shopify and InboxPilot grounds support replies in your store data. It looks up the order behind each email (items, status, tracking, and totals) and drafts an accurate, on-brand reply, so order-status, return, and refund questions are handled instantly without an agent digging through the admin.

What you can do with Shopify

Order-aware drafts

Pulls the exact order, items, status, and tracking into the reply.

Instant WISMO replies

Draft a tracking update the moment a 'where is my order' email arrives.

Returns & refunds

Confirm eligibility against your policy and draft the next steps.

Workflow actions

Look up an order or check status as a step in a plain-English workflow.

How to connect Shopify

Connect your store

Authorize a scoped Shopify connection so InboxPilot can look up orders, tracking, and customers behind each email.

Add your policies

Connect your returns, refund, and shipping policies so drafts follow your store's rules.

Describe support workflows

Write rules in plain English, like detect WISMO and draft a tracking update, and InboxPilot runs them on incoming mail.

Ways teams use InboxPilot with Shopify

Instant WISMO answers

Where is my order emails are matched to the Shopify order and answered with live tracking in seconds.

Policy-correct returns

Return and refund requests are checked against your policy and the actual order before a draft goes out.

Peak-season coverage

During launches and holidays, routine order questions are handled automatically so agents focus on the hard ones.

Email workflows

Turn a sentence into automated actions

Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own. No flowcharts, no rules engine.

Describe your workflowPlain English

“When a customer asks where their order is, pull the order from Shopify and draft a status update.”

Build workflow

InboxPilot builds

TriggerNew email · 'where is my order'

AI DecisionFinds the Shopify order

Actions

Pull the order & tracking from Shopify
Draft a status update
Send for review

Shopify integration: frequently asked questions

It looks up the order behind each email (items, status, tracking, and totals) and grounds the draft in it, so order questions are answered accurately and instantly.

Start with the emails you're tired of.

Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.

Start free

Book a 15-minute demo

No credit card. Nothing sends without your approval.

¡nboxpilot