Where do the answers come from?

Your own data. InboxPilot drafts from the rate sheets, tracking data, shipment records, and documents you connect, so answers reflect the actual status and your actual rates.

Can it handle rate quotes and bookings?

It acknowledges a rate request, confirms the lane and details, drafts a quote from your rate data, and collects the missing booking information so a person picks up a ready request. Custom rates are flagged for review.

Does it work with Gmail and Outlook?

Both, in one click. Your customers, carriers, and vendors keep emailing you exactly as they do today.

For logistics & freight teams

Keep 'where is my shipment?' off your ops team

Q: Will it deal with document requests?

Yes. It responds to BOL, POD, and invoice requests and sends or routes the right document, instead of your team digging through threads to find it.

Q: Do we stay in control of what's sent?

Always. Every draft waits for review, and claims, exceptions, and custom rates are flagged for a person instead of answered automatically.

InboxPilot turns rate quotes, booking requests, status checks, and document requests into ready-to-send replies, grounded in your rates and shipment data, right inside Gmail and Outlook.

Connect Gmail Outlook

Connect Outlook

Free 7-day trial · Works inside Gmail & Outlook

InboxDrafted

Sarah ChenQuestion about my account

Hi, I had a quick question and was hoping you could help me out…

✦AI Draft by InboxPilot0.8s

Hi Sarah,

Grounded in your docs · written for freight forwarders, 3PLs, and logistics teams

Overview

Repetitive email, handled for logistics teams

Freight forwarders and 3PLs live in email: rate requests, booking confirmations, endless shipment-status checks, document requests for BOLs and PODs, customs questions, and carrier coordination. Most of it is a lookup, not a decision, and it arrives around the clock across every time zone your shipments touch. InboxPilot reads each email, pulls the rate or shipment status from your own data, and drafts an accurate reply in your voice, so customers get answers fast and your team works the exceptions instead of the status board.

70%of status, rate, and document emails drafted for you

Under 2 minfrom a status check to a ready-to-send answer

24/7coverage across every time zone your shipments touch

Challenges

The inbox pressure freight forwarders, 3PLs, and logistics teams feel

Your team handles the same high-volume questions every day. InboxPilot takes that layer off their plate so they focus on the work that needs a person.

Status checks never stop

'Where is my shipment?' and 'has it cleared customs?' arrive all day and all night, burying the quotes and bookings that need a person.

Rate requests are a race

Shippers email several forwarders at once, and the booking goes to whoever comes back with a rate first.

Documents get chased by hand

BOLs, PODs, invoices, and customs paperwork get requested and re-requested across email threads that span time zones.

How it helps

How InboxPilot helps freight forwarders, 3PLs, and logistics teams

Instant status answers

Answers 'where is my shipment?' from your tracking and shipment data, so routine status checks never reach your ops team.

Fast rate-quote replies

Acknowledges a rate request, confirms lane and details, and drafts a quote from your rate data before a competitor replies.

Collects booking details first

Requests the missing origin, destination, weight, and dates so a booking reaches your team ready to action.

Handles document requests

Responds to BOL, POD, and invoice requests and sends or routes the right document instead of a manual dig.

Routes by lane, mode, or account

Sends each email to the right desk with the shipment context already attached.

You approve before it sends

Drafts wait in the inbox, and claims, exceptions, and custom rates are flagged for a person.

Use cases

What freight forwarders, 3PLs, and logistics teams automate with InboxPilot

Rate quotes & bookings

Confirm the lane and details, draft a rate from your data, and collect the missing booking information.

Shipment-status checks

Answer 'where is my shipment?' and 'has it cleared?' from your tracking data, and escalate the exceptions.

Document requests

Handle BOL, POD, and invoice requests, sending or routing the right document automatically.

Carrier & vendor coordination

Draft routine carrier and vendor replies and route the ones that need a decision to the right person.

Email workflows

Turn a sentence into automated actions

Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own. No flowcharts, no rules engine.

Describe your workflowPlain English

“When a customer asks where their shipment is, look up the status from our tracking data, draft an answer with the latest milestone, and flag any exception for the ops desk.”

Build workflow

InboxPilot builds

TriggerNew email · shipment status

AI DecisionReads the shipment reference

Actions

Pull the latest milestone
Draft the status reply
Flag exceptions to ops

“Status emails were eating our coordinators alive. Now the routine 'where is it?' questions answer themselves, and the team spends its day on the shipments that actually have a problem.”

Marcus Feld

Operations lead, freight forwarder

Logistics & freight: frequently asked questions

Yes. It reads the shipment reference, pulls the latest status from your tracking or shipment data, and drafts an answer, so routine 'where is my shipment?' questions never reach your coordinators. Exceptions are flagged for a person.

Start with the emails you're tired of.

Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.

Start free

Book a 15-minute demo

No credit card. Nothing sends without your approval.

¡nboxpilot