Blog
Guides and research on automating the repetitive email your team answers every day, inside Gmail and Outlook.
Real Estate Lead Follow Up: A 30-Day Schedule
Reply within five minutes, follow up on days 1, 3, 7, 14 and 30, stop when they answer, and keep drips, IDX emails and your own mail a day apart.
New Shopify Customer Service & Support Apps 2026: 8 Compared
InboxPilot is our pick for Shopify stores that answer by email; Gorgias and Shopify Inbox win on live chat. Eight apps compared on price with AI.
Freshdesk Alternatives: 7 Compared for Small Teams
InboxPilot is our pick for repeat questions in a shared Gmail or Outlook inbox. Five more tools compared, and who should stay on Freshdesk.
Gorgias Alternatives for Small Shopify Stores: 7 Compared
InboxPilot is our pick for small Shopify stores that answer by email. Six Gorgias alternatives compared on price with AI, and who should stay on Gorgias.
Help Scout Alternatives: 7 Shared Inbox Tools Compared
InboxPilot is our pick for repeat questions in a shared Gmail or Outlook inbox. Six more tools compared, and who should stay on Help Scout.
Richpanel Alternatives for Small Shopify Stores: 6 Compared
Six Richpanel alternatives for small Shopify stores, priced with AI. InboxPilot is our pick for email support, and we say who should stay on Richpanel.
Zoho Desk Alternatives: 7 Help Desk Tools Compared
InboxPilot is our pick for repeat questions in a shared Gmail or Outlook inbox. Six more tools compared, and who should stay on Zoho Desk.
How to Reduce Support Tickets From Repeat Questions
Reduce support tickets: find the questions your inbox repeats, write each answer once, put it where customers look, then reply with templates or AI drafts.
Google Groups Collaborative Inbox: How to Set It Up
Turn a Google Group into a Collaborative Inbox, let members take and assign email, make replies reach the customer, and fix what breaks.