How does it handle 'where is my order' emails?

Most of those arrive as replies to a WooCommerce order or shipping notification, which means the order number, items, and status are already in the thread. InboxPilot reads that and drafts a status update. When there is genuinely nothing to report, such as tracking that has not updated, it is better to have it flag the thread than invent reassurance.

Can it work a shared support inbox with several people?

Yes. Connect the shared mailbox and drafts appear for whoever opens the thread. Paid plans from $149 include unlimited inboxes and up to 10 team members, so a support address, a wholesale address, and a returns address can all run through it.

What stops it from answering something it should not?

Two things. It drafts rather than sends unless you explicitly enable auto-send for a category, and you can route specific topics such as chargebacks or damage claims straight to a person with a label and no draft at all.

How is this priced against a per-ticket helpdesk?

By draft allowance rather than by ticket or seat. Free covers 25 drafts a month, $29 covers 200, $149 covers 1,500 with unlimited inboxes, and $249 covers 4,000. A sale week that triples your queue uses more of the allowance you already bought instead of generating a bigger invoice.

Does it work if my store mail goes to a personal Gmail?

It works, but check what is actually in that mailbox first. If most of what arrives is newsletters, platform alerts, and marketing rather than customer questions, there is very little for it to draft, and a dedicated store address will get far more out of it.

For WooCommerce support

Customer support AI for WooCommerce stores

Clear the order, refund, and return queue from the inbox you already use. InboxPilot drafts each reply from the order thread and your published policies, so your customers keep emailing the same address and nobody migrates anywhere.

Connect Gmail Outlook

Connect Outlook

Free to start, no card · Keep your current support address

InboxDrafted

Dana MitchellRe: Your order #10482 is now complete

Hi, I got the confirmation but the tracking link has not moved in four days. Can you check where it is?

✦AI Draft by InboxPilot0.8s

Hi Dana,

Grounded in your docs · written for WooCommerce support teams

Reads the thread from WooCommerce

Most WooCommerce support is six questions on repeat

Look at a week of your store's mail and it sorts into a short list: where is my order, can I return this, where is my refund, can I change the address, is this in stock, did my payment go through. The standard fix is a helpdesk, which means moving your customers to a portal, moving your team to a new tool, and paying per ticket exactly when a busy season arrives. InboxPilot handles the same queue from inside Gmail or Outlook, drafting each reply against the order thread and your policy pages, and leaves the escalations for a human.

Same addresscustomers keep emailing where they already email

Every draftwaits for your approval before it goes out

No per-ticket feea flat plan, so a busy season does not spike the bill

What WooCommerce leaves you to do by hand

The store sends the notifications. Everything the customer writes back is still yours.

WISMO drowns everything else

One late shipment fills the inbox with status questions and buries the two emails that genuinely needed you today.

Refunds take longer to look up than to answer

Open the order, check the date against the return window, check how they paid, then type the same three paragraphs you typed yesterday.

A helpdesk is a migration

New portal for customers, new tool for the team, per-ticket pricing that peaks with your season. That is a lot of change for a queue that is mostly six questions.

How InboxPilot helps WooCommerce support teams

WISMO answered from the thread

When the customer replies to their order or shipping notification, the order number and status are right there, and the draft uses them.

Consistent refund and return replies

Every draft quotes the same window, the same steps, and the same timeline, because they all come from the policy you uploaded.

The urgent mail stays visible

Routine questions get drafted and labelled, so what is left in the inbox is the chargeback, the damaged delivery, and the angry customer.

No portal for your customers

They email the address they always emailed, and get a reply from it. No ticket number, no login, no 'please submit a request' redirect.

Handles a spike without new seats

A sale or a shipping delay triples the queue and the drafting keeps pace, because it is not gated on anyone's working hours.

Flat pricing, not per ticket

A monthly plan with a draft allowance, so the busiest month is the one you get the most out of rather than the one with the biggest bill.

What WooCommerce support teams hand over first

Where is my order

Detect the status question, answer from the order notification the customer replied to, and flag it if there is no tracking to give.

Returns and exchanges

Draft the return steps for the item in question, with the window and conditions taken from your live returns page.

Refund status chasing

Confirm what stage the refund is at and set the expectation for when it lands, in the same wording every time.

Escalations you should see

Damaged goods, chargebacks, and repeat complainers get labelled and left for a person instead of quietly auto-answered.

Replacing the queue, not the inbox

Three steps, and none of them ask your customers to change anything.

1. Connect your support address

The shared Gmail or Outlook mailbox your store mail already goes to. Shared inboxes and several addresses on one account both work.

2. Load the policies you quote most

Shipping times, the return window, the refund timeline, the exceptions. These are what stop drafts from guessing, and they are the difference between useful and generic.

3. Decide what a human still sees

Set which categories draft silently, which get labelled and escalated, and which eventually send on their own. You can tighten it any time.

InboxPilot has no WooCommerce plugin and no store connection. It reads the customer’s email and the WooCommerce notification that email is threaded onto, plus the policies and documents you upload. Your store’s admin, database, and API keys stay untouched.

Turn a sentence into automated actions

Describe what should happen in plain English and InboxPilot builds the workflow: a trigger, an AI decision, and the actions that run on their own.

Describe your workflowPlain English

“When a customer asks for a refund, check the order date against our returns policy, draft the reply with the right timeline, and label the thread Refunds.”

Build workflow

InboxPilot builds

TriggerNew email · refund request

AI DecisionChecks the order date against your policy

Actions

Draft the refund reply with the timeline
Label the thread Refunds
Leave it for review

WooCommerce support automation: common questions

No, and that is the point. A helpdesk moves your support into a separate platform with its own inbox, ticket numbers, and customer portal. InboxPilot works inside the Gmail or Outlook mailbox you already answer from, so there is nothing to migrate and your customers never notice a change.

More on WooCommerce email

Three pages, three different questions. Start with whichever one is yours.

WooCommerce AI email assistantThe overview: what it is, what access it needs, and how it works without a plugin.

WooCommerce email automationThe rules layer: sorting, labelling, routing, and replies that run without you.

Start with the emails you’re tired of.

Connect Gmail or Outlook, point InboxPilot at a few documents, and see your first drafts today.

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No credit card. Nothing sends without your approval.

¡nboxpilot