AI LAbeling

Your email, labeled before you open it

Microsoft Outlook icon with an envelope and a blue square containing a white letter O.

AI that reads every email and knows exactly what it is

InboxPilot reads every incoming email the moment it arrives and matches it against the labels you've defined. Each label has a name and a plain-English description – you tell the AI what 'support' means to your business, and it applies it consistently to every email, every time. No rules to write, no filters to maintain.

Labeled in real time – before you open your inbox

AI only uses the labels you define

Works across multiple inboxes simultaneously

Per-inbox label configuration

Optional: let AI create new labels on its own

Here’s a quick scroll through where labels can actually come in handy

Support

Flags customer questions, help requests, and support threads so they never get buried

Billing

Catches invoices, payment receipts, and billing questions and routes them to the right person.

Marketing

Identifies newsletters, promotions, and marketing emails so you can skip or batch-review them.

Meetings

Detects scheduling requests, calendar invites, and meeting-related threads automatically.

Urgent

Surfaces emails that need an immediate response so they're always at the top of your attention.

HR

Automatically labels job applications and candidate emails so your hiring pipeline never gets lost in the noise.

Sales

Flags inbound sales inquiries and new business emails so your team can follow up fast — before the lead goes cold.

Anything you need

Create custom labels for your specific business — sales leads, partner emails, legal, whatever makes sense for you.

How Loopline Reduced Support Ticket Response Time from 6 Hours to 12 Minutes

Read case study

Questions? 
We’re glad you asked.

What exactly does InboxPilot do?

InboxPilot is an AI email agent that connects to your Gmail or Outlook inbox and handles email on your behalf: labeling every incoming email automatically, drafting replies in your tone using your company's data, sending responses automatically if you choose, and running routing rules that forward, archive, or file emails based on what they are. It also includes a website chatbot that captures leads and routes them into the same dashboard.

How reliable are InboxPilot's email responses?

In auto-reply mode, every response has a confidence score. If it falls below our threshold, the email is escalated to you or your team instead of being sent. In draft mode, the threshold is lower so you can review more suggestions before sending. You stay in control.

Does InboxPilot have access to my whole email account?

InboxPilot connects to your Gmail or Outlook via OAuth and reads incoming emails to generate labels, drafts, and actions. No human reads your emails. Data is encrypted in transit and at rest. We don't store your email content beyond what's needed to generate a response, and we never share it.

Can I change my subscription plan later?

Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.
Your data and settings stay intact no matter the tier.

How does handover to a human work?

Most emails can be handled by the AI. When a question is unclear, sensitive, or beyond what the AI can answer confidently, the system escalates it so a human can take over. The handover happens inside your existing tool – Gmail or Zendesk – and your team picks up from there.

Is my data used to train AI models?

No. Your data is never used to train external or public AI models. Each customer's data is isolated and used only to power their own InboxPilot account.

Does InboxPilot get smarter over time?

Yes. When you edit an AI draft — correcting a fact or adjusting phrasing — InboxPilot automatically learns from the change and applies it to future replies. Every correction makes the AI more accurate for your specific business.

You have been doing it manually for too long

Connect your Gmail or Outlook inbox in one click, train InboxPilot on your business data, and start receiving replies that sound exactly like you – ready to send or sent automatically.

Try with Gmail

Try with Outlook