AI sorting

Set rules once, never sort again

Microsoft Outlook icon with an envelope and a blue square containing a white letter O.

One toggle to have every email in its place

Most email sorting tools work by matching keywords — if the subject line contains "invoice" then move it. InboxPilot's AI sorting works differently. It reads each incoming email, understands what it actually is, and matches it to the right folder based on the folder's name and purpose — not a list of rules you had to write yourself.

Enable it once in your inbox settings and it starts working immediately on every email you receive from that point forward. No setup beyond the folders you've already created. No rules to maintain. No filters to update when the wording of emails changes.

Inbox settings panel with 'Sort incoming emails' option checked and description, 'Draft when I'm in CC' option unchecked, and a purple Save changes button.

List of three billing-related email subjects labeled 'Billing' with envelope icons: Invoice #4821 attached, Your payment receipt for March, Here's your statement — $240 due.

AI that understands email, not just keywords

Traditional email filters are brittle. They break when a sender changes their subject line format. They miss emails that describe the same thing in different words. They require constant maintenance as your inbox evolves.

InboxPilot's AI sorting understands the content and intent of every email — the same way a human assistant would. A billing email gets filed under billing whether it says "invoice", "payment receipt", "charge confirmation", or "here's your statement." You don't have to anticipate every possible wording. The AI handles it.

Intent-based sorting — understands what an email is, not just what it says

Matches emails to folders by name and purpose

No routing rules to write or maintain

Enabled per inbox — different folders for different accounts

Works on all incoming emails from the moment you enable it

Fully compatible with your existing Gmail and Outlook folder structure

Pairs with AI labeling for complete inbox organization

Works the same way across Gmail and Outlook

From a pile you've been pretending isn't there to a clean quiet inbox that makes sense.

features

Everything your inbox needs, in one place

Before AI Sorting

The kind of inbox that makes you want to call in sick

Urgent client emails buried under newsletters. Invoices mixed in with meeting requests. Support questions lost between marketing emails. Sound familiar?

After AI Sorting

The inbox that feels like a fresh start every morning

Support emails in the support folder. Billing in billing. Marketing in marketing. Your inbox shows only what hasn't been filed yet — which is almost nothing.

Zero maintenance

Configure once. Forget it exists. That's the point.

Enable it once and walk away. As your email volume grows, AI sorting handles more — without any additional rules, filters, or configuration from you.

Toggle switch turned on for sorting incoming emails, indicated as Enabled.

Part of a complete inbox system

AI sorting works best as part of InboxPilot's full inbox automation stack. AI labeling classifies every email. AI sorting moves it to the right folder. Email actions handle forwarding, trashing, starring, and routing. Together they create an inbox that organizes, files, and acts on every email automatically — without any ongoing input from you.

Diagram showing how AI processes email: AI Labeling reads and classifies emails, AI Sorting moves them to the right folder, and Email Actions forward or organize emails by archiving, starring, or trashing.

Questions? 
We’re glad you asked.

What exactly does InboxPilot do?

InboxPilot is an AI email agent that connects to your Gmail or Outlook inbox and handles email on your behalf: labeling every incoming email automatically, drafting replies in your tone using your company's data, sending responses automatically if you choose, and running routing rules that forward, archive, or file emails based on what they are. It also includes a website chatbot that captures leads and routes them into the same dashboard.

How reliable are InboxPilot's email responses?

In auto-reply mode, every response has a confidence score. If it falls below our threshold, the email is escalated to you or your team instead of being sent. In draft mode, the threshold is lower so you can review more suggestions before sending. You stay in control.

Does InboxPilot have access to my whole email account?

InboxPilot connects to your Gmail or Outlook via OAuth and reads incoming emails to generate labels, drafts, and actions. No human reads your emails. Data is encrypted in transit and at rest. We don't store your email content beyond what's needed to generate a response, and we never share it.

Can I change my subscription plan later?

Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.
Your data and settings stay intact no matter the tier.

How does handover to a human work?

Most emails can be handled by the AI. When a question is unclear, sensitive, or beyond what the AI can answer confidently, the system escalates it so a human can take over. The handover happens inside your existing tool – Gmail or Zendesk – and your team picks up from there.

Is my data used to train AI models?

No. Your data is never used to train external or public AI models. Each customer's data is isolated and used only to power their own InboxPilot account.

Does InboxPilot get smarter over time?

Yes. When you edit an AI draft — correcting a fact or adjusting phrasing — InboxPilot automatically learns from the change and applies it to future replies. Every correction makes the AI more accurate for your specific business.

You have been doing it manually for too long

Connect your Gmail or Outlook inbox in one click, train InboxPilot on your business data, and start receiving replies that sound exactly like you – ready to send or sent automatically.

Try with Gmail

Try with Outlook