Step 3 - Test Responses

Test your InboxPilot email bot by simulating email conversations before going live.

Test Responses (Playground)

Location: Playground in the app.

Description: Use the Playground to send test emails and preview how your InboxPilot bot responds before connecting it to real users.

Notice: No conversation context is maintained • Test messages count toward credit usage • Responses may be slightly slower in the Playground.

InboxPilot Playground view for testing responses

The Playground lets you:

  • Send test emails as if you were a customer
  • Preview how your bot responds
  • Test attachments
  • Verify that templates, FAQs, files, website data, and settings work correctly

Interface Overview

At the top of the Playground, you will see:

  • Bot: The bot identity currently being tested
  • Messages: The number of exchanged test messages
  • Using: The email address the bot uses to answer

On the left is the conversation panel, which shows messages with timestamps:

  • Email Bot – generated responses
  • You – your test messages

At the bottom is the message composer, containing:

  • Recipient Name
  • Email Subject
  • Email Content
  • Attachment Upload Area
  • Send button (or press Cmd+Enter)

How to Send a Test Email

  1. Enter a Recipient Name (any placeholder name works).
  2. Enter an Email Subject.
  3. Write your message in the Email Content box.
  4. (Optional) Add attachments:
    • Drag and drop files into the upload area, or
    • Click Browse
    • Supported formats: PDF, DOC, images, spreadsheets
  5. Click Send or press Cmd+Enter to send the test email.
  6. The bot’s response will appear in the conversation panel.

This environment simulates a real email conversation but is meant strictly for testing.

Attachment Testing

Use the Playground to check whether your bot can correctly read and use content from documents, images, or spreadsheets.

Great for testing:

  • Product sheets
  • Onboarding PDFs
  • Internal documentation
  • Policies
  • Pricing information
  • Any content uploaded in the Upload Your Data step

The bot should reference the content inside attachments just as it would in production.

Notes & Best Practices

  • No conversation memory: Each message is treated independently for clean, isolated testing.
  • Counts toward usage: Playground interactions consume credits like normal requests.
  • Slightly slower responses: This is normal in a testing environment.
  • Use realistic message scenarios to validate your entire setup (knowledge, prompts, reply rules, and appearance).

The Playground helps ensure your InboxPilot configuration works exactly the way you expect before going live with real users.