InboxPilot

What is InboxPilot?

InboxPilot is an AI-powered email automation platform that responds to your emails intelligently, learns from your business data, and adapts to any workflow you need—whether that's customer support, sales, HR, billing, or technical operations.

How it works: You upload your business information (website, FAQs, documents), connect your email account (Gmail, Outlook, Zendesk, or Zoho), configure how the AI should respond, and InboxPilot automatically handles incoming emails based on your instructions.

Key Features

AI Email Automation

Automatically respond to emails with personalized, context-aware replies trained on your specific business data. The AI learns your tone, style, and preferences to generate responses that sound like you.

Custom Knowledge Base

Train your AI by uploading:

Your website content
FAQs and common questions
Product documentation
Internal policies and procedures
Email templates showing your writing style

Flexible Configuration

Custom prompts for any use case or industry
Temperature control to adjust response creativity
Reply rules to control when AI responds
Draft or auto-send modes for quality control
Email labeling for automatic inbox organization

Multi-Platform Support

Connect seamlessly with:

Gmail – Personal or Google Workspace accounts
Outlook – Personal or Microsoft 365 accounts
Zendesk – Customer support platform integration
Zoho – Business email platform integration

Smart Reply Controls

Set minimum message length requirements
Use trigger keywords to respond only to specific topics
Add skip keywords to ignore certain messages
Configure reply settings per email account

Review & Monitoring

Draft mode creates responses for you to review before sending
Auto-send mode for full automation
Logs tab tracks all AI interactions
Playground for testing before going live

Who Uses InboxPilot?

InboxPilot adapts to any business size, industry, or use case through customizable prompts and configurations:

By Business Size

Startups – Handle customer emails without a full support team
Small Businesses – Automate repetitive inquiries and save time
Enterprises – Scale support across multiple teams and departments

By Industry

E-commerce • SaaS • Healthcare • Legal • Real Estate • Non-profits • Education • Finance • Consulting

By Role & Profession

Customer Support Teams – Handle high-volume inquiries, reduce response times, maintain consistent quality
Customer Success Managers – Proactively respond to client questions, onboarding emails, and account management
Sales Teams – Qualify leads, respond to inquiries, schedule demos, and follow up with prospects
Executive Assistants – Manage calendar requests, meeting confirmations, and administrative communications
Virtual Assistants – Handle client communications across multiple businesses and industries
Healthcare Professionals – Respond to patient inquiries, appointment requests, and general questions
Real Estate Brokers – Handle property inquiries, schedule showings, answer client questions
Legal Professionals – Manage client communications, intake inquiries, and appointment scheduling
HR Teams – Process recruitment inquiries, employee questions, and internal communications
Operations Teams – Handle internal requests, vendor communications, and workflow automation
Finance Teams – Answer billing questions, invoice requests, and payment inquiries
IT Support Teams – Provide technical assistance, troubleshoot issues, and escalate complex problems
Marketing Teams – Respond to campaign inquiries, partnership requests, and general questions
Solo Entrepreneurs – Manage all customer communications without hiring a team
Freelancers & Consultants – Handle client communications while focusing on billable work

By Team & Department

Support Teams – 24/7 customer service across multiple channels
Sales Teams – Lead qualification and prospect nurturing
Customer Success – Account management and client retention
Operations – Internal and external workflow automation
HR & People Ops – Recruitment, onboarding, and employee communications
Finance & Accounting – Billing, invoicing, and payment processing
IT & Technical Support – Help desk and technical troubleshooting
Marketing – Campaign inquiries and partnership management
Executive Offices – Administrative support and scheduling

By Use Case

Customer Support – Answer FAQs, troubleshoot issues, provide product help
Sales & Lead Generation – Respond to inquiries, qualify leads, schedule demos
Customer Success – Onboarding, account management, retention communications
HR & Recruitment – Handle job applications, employee inquiries, onboarding
Billing & Finance – Answer payment questions, invoice requests, account inquiries
Technical Support – Provide step-by-step solutions, escalate complex issues
Operations – Internal requests, vendor communications, workflow automation
Appointment Scheduling – Manage bookings, confirmations, and cancellations
Patient/Client Intake – Healthcare, legal, and professional services inquiries
Property Management – Real estate inquiries, showing schedules, tenant communications
Any Custom Workflow – Configure with your own prompts for unique business needs