Changelog
Every new feature, improvement, and fix we ship to InboxPilot, newest first.
- NewNew
Microsoft 365 shared mailboxes
Connect a shared mailbox such as support@ or info@ by signing in with your own Microsoft 365 account. Nothing changes in Exchange, and nobody needs the mailbox's password.
- Works with any account that has Full Access to the shared mailbox
- New mail is picked up within a minute or two
- Replies are saved as drafts in the shared mailbox for your team to review and send
- NewNew
Email Workflows: turn a sentence into automated actions
Describe what should happen in plain English and InboxPilot builds the workflow: it triggers on the right emails, decides with AI, and runs multi-step actions across your inbox and tools, with no rules and no code.
- Plain-English setup with conditional branches
- Reply, label, route, escalate, and update connected tools in one run
- Approval gates for sensitive steps, plus a full run history
- NewNew
Multi-inbox: every team inbox in one queue
Connect unlimited Gmail and Outlook team inboxes and work them from a single AI-triaged view.
- Unlimited connected team inboxes
- Unified triage and drafting across every mailbox
- ImprovementImprovement
Smarter triage with churn-risk detection
Smart triage now recognizes churn-risk and at-risk-account language and pushes those threads to the top of the queue, so the conversations that matter most never get buried.
- New churn-risk and VIP intent signals
- More accurate urgency scoring on every thread
- Explainable priority: see why a thread ranked where it did
- NewNew
Knowledge base grounding with inline citations
Every draft can now be grounded in your help center, macros, and docs, and shows the exact sources it used, so agents can verify accuracy in a glance instead of trusting a black box.
- Connect your help center, Notion, PDFs, and macros
- Inline citations on every grounded reply
- Flags gaps instead of inventing an answer
- ImprovementImprovement
Auto-labeling files each thread under the label that fits
Auto-labeling now matches each new email to your existing taxonomy the moment it lands, and files it under the one label that clearly fits.
- Uses your existing Gmail labels and Outlook folders
- Matched by meaning from a one-line description per label
- NewNew
Outlook support is now generally available
InboxPilot now works inside Microsoft Outlook and Microsoft 365, on a user mailbox rather than a Microsoft 365 shared mailbox, with the same triage, drafting, and workflows you get in Gmail.
- One-click connect for Outlook and Microsoft 365
- Triage, drafting, and workflows as in Gmail
- ImprovementImprovement
Faster drafting: replies in under a second
We rebuilt the drafting pipeline so grounded replies now appear in under a second on most tickets, keeping first-response times fast even during volume spikes.
- Sub-second draft generation on most threads
- Lower latency under high inbox volume
- No change to draft quality or grounding
- FixFix
Reliability improvements for Gmail sync
Resolved an edge case where threads with very large attachments could sync slowly, and improved retry handling so the inbox stays current during Gmail rate limits.
- Faster sync for threads with large attachments
- Smarter retries during Gmail rate limiting
- More accurate unread and label state
- NewNew
SOC 2 Type II certification achieved
InboxPilot completed its SOC 2 Type II audit. Your data stays encrypted in transit and at rest, is never used to train shared models, and is now backed by an independent security report.
- Independent SOC 2 Type II audit completed
- Report available on request for security reviews
- See the full security overview on our security page