InboxPilot vs. Gmelius: The Best Zendesk Email Automation Tool for 2025

Running a small business means your Gmail inbox is often flooded with customer support emails, from “Where’s my order?” to “Can you help with setup?” Manually handling these alongside Zendesk tickets eats up hours you could spend on growth. InboxPilot and Gmelius both offer email automation to streamline customer support automation, but which is better for small teams in 2025? In this post, we compare their Zendesk integrations, AI chatbot features, and pricing to help you choose the simplest, most affordable tool for inbox management.

Why Automate Customer Support Emails?

Emails consume nearly 30% of the average workday, and for businesses using Zendesk, juggling tickets and emails is a productivity killer. Automating repetitive tasks—like answering FAQs or routing inquiries—frees up time for strategic work. InboxPilot and Gmelius both tackle this with AI chatbot tools, but their approaches differ in simplicity, cost, and effectiveness.

InboxPilot: Simple, Free Automation for Small Teams

InboxPilot is a no-fuss, AI-powered platform that automates customer support emails with seamless Zendesk integrations, Gmail, and Outlook support. Designed for small teams, it starts at $0/month with auto-replies and AI drafts, making it a budget-friendly choice. Setup is a breeze: connect your email, upload data to the knowledge center, and start automating—no coding or complex options required. Key features include:

• AI Email Generator: Crafts personalized, human-like replies using your company’s data (e.g., FAQs, past responses).
• Zendesk Integrations: Syncs effortlessly to auto-categorize and respond to tickets, escalating complex queries to humans.
• End-to-End Encryption: Secures customer data across all plans.
• Inbox Management: Prioritizes and automates emails for faster responses.

InboxPilot’s simplicity makes it ideal for small businesses seeking business efficiency without the clutter of extra features.

Gmelius: Team Collaboration with a Higher Price Tag

Gmelius is a Gmail-native platform focused on team collaboration, offering shared inboxes, Kanban boards, and email automation for ~$24/month (verified for plans with automated drafts and responses). It integrates with Zendesk but leans heavily on team workflows. Key features include:

• Shared Inbox: Supports team collaboration on emails like support@ with internal notes and assignments.
• Automation Rules: Auto-tags and routes emails, but AI personalization is less advanced than InboxPilot.
• Zendesk Integration: Syncs tickets, though setup can be more complex than InboxPilot’s.
• Team Features: Kanban boards and SLA tracking, better for larger teams.

Gmelius is powerful for collaborative teams but may overwhelm small businesses with its complexity and cost.

Head-to-Head Comparison

Pros and Cons

InboxPilot:

• Pros: Free plan with auto-replies, simple setup, end-to-end encryption, strong Zendesk integrations.
• Cons: Fewer team collaboration features like Kanban boards.

Gmelius:

• Pros: Robust shared inbox, team-oriented features, Gmail-native.
• Cons: $24/month price, complex setup, less personalized AI.

Why Choose InboxPilot?

For small businesses needing customer support automation, InboxPilot’s $0/month plan, no-code setup, and advanced AI email generator make it a clear winner. Its seamless Zendesk integrations and end-to-end encryption ensure secure, efficient inbox management without the complexity of Gmelius’s team-focused tools. If you’re a small team looking to save time and money, InboxPilot is the way to go.

Get Started with InboxPilot

Transform your Gmail inbox and Zendesk workflows with InboxPilot’s email automation. Sign up for a free trial today and see how our AI chatbot saves you hours. Explore our blog for more tips, like “InboxPilot vs. Hiver” or “Mastering Business Efficiency with AI.”