AI customer service for your Shopify store
Reads the Shopify order behind each email and drafts the reply in Gmail or Outlook. No helpdesk to install. You review and send.
Ben HalloranCustomer, order #8820
“The jacket is too small. What do I need to do to swap it for a medium before the window closes?”
Drafted by InboxPilot
Hi Ben, happy to swap it. Order #8820 is inside our 30-day window. Send the jacket back using the steps on our returns page, and the medium ships as soon as the carrier scans the return.
- Order #8820: delivered 12 days ago
- Returns policy: 30-day exchanges
Most store email is about an order: where it is, whether it can come back, when the refund lands. Shopify already knows the answer. InboxPilot reads the order behind each email and drafts the reply with your policies applied.
Answered from the order, not from a template
The order and its tracking come from Shopify, so "where's my package?" gets a date instead of a canned apology.
Priya NairWhere is order #7731? It's been a week.
- Order #7731: shipped Tuesday with UPS
Hi Priya, order #7731 shipped on Tuesday with UPS and is due Thursday. Here's the tracking link so you can follow it.
Drafted by InboxPilotSendBefore the reply says yes, the delivery date is checked against your return window. Past it, the draft offers whatever your policy allows instead.
Sam RiveraCan I still return the boots from order #8104?
- Order #8104: delivered 41 days ago
- Returns: refunds to 30 days, then store credit
Hi Sam, order #8104 is past our 30-day refund window, but we can still give you store credit for the full amount. Want us to set that up?
Drafted by InboxPilotSendSizing and materials from your size guide, stock from the catalog.
Leah KimIs the linen shirt available in medium? And does it run small?
- Linen shirt, M: 6 in stock
- Size guide: linen runs true to size
Hi Leah, yes, we have the medium in stock. Our linen shirts run true to size, so take your usual medium.
Drafted by InboxPilotSendAnswered from the order's status and your policies. InboxPilot writes the reply; refunds and order edits stay in Shopify with you.
Omar HaddadI ordered the wrong color an hour ago. Can I cancel order #9012?
- Order #9012: not yet fulfilled
- Cancellations: any time before it ships
Hi Omar, no problem. Order #9012 hasn't shipped, so we can cancel it and refund you in full. We'll confirm here once it's done.
Drafted by InboxPilotSend
Priya Nair
Where is order #7731? It's been a week.
- Order #7731: shipped Tuesday with UPS
Hi Priya, order #7731 shipped on Tuesday with UPS and is due Thursday. Here's the tracking link so you can follow it.
Drafted by InboxPilotSend
Connected to your store, not a new helpdesk
The Gmail or Outlook address your store answers from, plus a scoped Shopify connection that reads orders, customers and products.
Returns, shipping and refund policies, your size guide and your store's own pages.
Answers from
- Your Shopify storeOrders, customers and products
- Returns policy.pdfWindows and exceptions
- Size guide.pdfFit notes by product
- alderandco.comShipping and FAQ pages
Review each draft, or let order-status replies send on their own on Growth while returns stay in review.
Re: Where is order #7731?Hi Priya, order #7731 shipped on Tuesday with UPS and is due Thursday. Here's the tracking link.
Waiting for youEditSend- Order statusAuto-send
- Returns and exchangesReview
- CancellationsReview