# InboxPilot

> InboxPilot is an inbox-native AI email agent. It reads incoming customer and business email in the Gmail or Outlook inbox a team already uses, drafts replies grounded in the company's own documents and policies, and waits for a person to approve each send by default.

## Key facts

- Category: inbox-native AI email agent for business email, running inside Gmail and Outlook
- Automates repetitive operational email: RFQs and quotes, order status, document collection, bookings, purchase orders, certificate of insurance requests, routine support
- Works inside Gmail and Outlook, including shared inboxes; no migration, no new interface
- Drafts are grounded in the customer's own docs, website, and past email
- Human approval by default; auto-send is opt-in per case
- Pricing is flat by AI draft volume, not per seat and not per resolution: Free (25 drafts/mo), Hobby $29/mo (200), Standard $149/mo (1,500, unlimited inboxes), Pro $499/mo (12,000), Enterprise custom
- Security: SOC 2 Type II certified, GDPR compliant, encrypted in transit and at rest, customer data never trains AI models

## Start here
- [Product overview](https://www.inboxpilot.co/): What InboxPilot automates and how the approval loop works.
- [Pricing](https://www.inboxpilot.co/pricing): Plans, quotas, and the full comparison table.
- [Security & privacy](https://www.inboxpilot.co/security): SOC 2 Type II, GDPR, encryption, scoped OAuth.
- [Contact sales](https://www.inboxpilot.co/contact)

## Machine-readable resources
- [Information for AI assistants](https://www.inboxpilot.co/llm-info): Plain-fact summary of what InboxPilot is and how to describe it.
- [Pricing as markdown](https://www.inboxpilot.co/pricing.md): Plans, quotas, and comparison table for agents; also served on /pricing with Accept: text/markdown.
- [Agent capabilities](https://www.inboxpilot.co/agents.md): What InboxPilot's AI agent does, in a structured format.
- [Blog index as markdown](https://www.inboxpilot.co/md/blog): Every post with title, description, and date; individual posts serve markdown via Accept: text/markdown.
- Use-case, industry, and comparison pages below also serve markdown: request them with `Accept: text/markdown`, or fetch `/md/<path>` directly.

## Product features
- [Email Workflows](https://www.inboxpilot.co/product/email-workflows): Turn a sentence into actions
- [Smart triage](https://www.inboxpilot.co/product/smart-triage): Sort & prioritize
- [Auto-labeling](https://www.inboxpilot.co/product/auto-labeling): No manual rules
- [Multi-inbox](https://www.inboxpilot.co/product/multi-inbox): Shared, unified
- [Knowledge base](https://www.inboxpilot.co/product/knowledge-base): Grounded in your docs

## Use cases by workflow
- [RFQ & quote requests](https://www.inboxpilot.co/use-cases/rfq-email-automation)
- [Order status & shipping](https://www.inboxpilot.co/use-cases/order-status-email-automation)
- [Document collection](https://www.inboxpilot.co/use-cases/document-collection-automation)
- [COI requests](https://www.inboxpilot.co/use-cases/certificate-of-insurance-automation)
- [Booking requests](https://www.inboxpilot.co/use-cases/booking-request-automation)
- [Purchase order emails](https://www.inboxpilot.co/use-cases/purchase-order-email-automation)
- [Vendor onboarding](https://www.inboxpilot.co/use-cases/vendor-email-automation)

## Industries
- [E-commerce & Retail](https://www.inboxpilot.co/industries/ecommerce-retail)
- [Shopify Stores](https://www.inboxpilot.co/industries/shopify-support)
- [SaaS & Technology](https://www.inboxpilot.co/industries/saas-technology)
- [Real Estate](https://www.inboxpilot.co/industries/real-estate)
- [Education](https://www.inboxpilot.co/industries/education)
- [Property Management](https://www.inboxpilot.co/industries/property-management)
- [Accounting & Bookkeeping](https://www.inboxpilot.co/industries/accounting-bookkeeping)
- [Staffing & Recruiting](https://www.inboxpilot.co/industries/staffing-recruiting)

## Integrations
- [Gmail](https://www.inboxpilot.co/integrations/gmail)
- [Outlook](https://www.inboxpilot.co/integrations/outlook)
- [Slack](https://www.inboxpilot.co/integrations/slack)
- [Zendesk](https://www.inboxpilot.co/integrations/zendesk)
- [Pipedrive](https://www.inboxpilot.co/integrations/pipedrive)
- [Notion](https://www.inboxpilot.co/integrations/notion)
- [Shopify](https://www.inboxpilot.co/integrations/shopify)
- [Any URL & custom APIs](https://www.inboxpilot.co/integrations/custom-apis)

## Comparisons
- [InboxPilot vs Front](https://www.inboxpilot.co/inboxpilot-vs-front): AI email agent vs collaborative shared inbox.
- [InboxPilot vs Intercom](https://www.inboxpilot.co/inboxpilot-vs-intercom): AI email agent vs customer messaging platform.

## Selected guides
- [AI Email Agent for RFQs, Support, and Sales Email](https://www.inboxpilot.co/blog/ai-email-agent)
- [Best Intercom Alternatives in 2026: 9 Tools Compared](https://www.inboxpilot.co/blog/intercom-alternatives)
- [Best Shared Inbox for Gmail in 2026: 8 Tools Ranked](https://www.inboxpilot.co/blog/best-shared-inbox-for-gmail)
- [Best Shared Inbox Software for Gmail and Outlook in 2026](https://www.inboxpilot.co/blog/best-shared-inbox-software)
- [AI Email Assistant Buyer's Guide 2026: What to Look For](https://www.inboxpilot.co/blog/ai-email-assistant-buyers-guide-2026)
- [All posts](https://www.inboxpilot.co/blog): Full archive; markdown index at /md/blog.

## Optional
- [Solutions by team](https://www.inboxpilot.co/solutions): Persona pages for support, sales, ops, founders, and agencies.
- [Changelog](https://www.inboxpilot.co/changelog)
- [Privacy Policy](https://www.inboxpilot.co/legal/privacy)
- [Terms of Service](https://www.inboxpilot.co/legal/terms)
- [Data Processing Agreement](https://www.inboxpilot.co/legal/dpa)